Scanner Help

Test equipment beforehand!

Please do not wait until the day of your event.
Some issues can take a few days to resolve.

Symbol LS2208

Rental

$25 per scanner per day +shipping

Request

Purchase

1D (scans paper only) $50 - $100 Shop*
2D (can scan phone screens) $100 - $150 Shop*

* Please contact us if you'd like help shopping.

Pros

  • Box Office immediately shows if a ticket was scanned.
  • Shows live total for all scanners in scanning interface.
  • 2D scans QR codes from device screens (i.e. mobile tickets).

Cons

  • Not mobile (must be plugged into a computer via USB port).
  • Needs internet.
  • 1D scans paper barcodes only (no QR codes / mobile tickets).

iTickets Scanner App

Free to download on any iOS device.

App Store

(For list of officially supported devices,
see the Box Office Scanning page for your event.)

iTickets Scanning App

Pros

  • It's free!
  • Box Office immediately shows if a ticket was scanned.
  • Shows live total for all devices in app.
  • Mobile.
  • Scans QR codes from device screens (i.e. mobile tickets).
  • Has a built-in offline mode if internet is lost.

Cons

  • Depends on device camera (older can be slower).
  • Relies on device battery (most last 3-4 hours).
Test My Scanner
Not recommended for events with <500 tickets sold.
Symbol MC 9090

Rental

$50 per scanner per day +shipping

Request

Purchase

Wireless Scanner* $200
Charging Base $130 - $160

Request

* Approx. 3-week fulfillment

Pros

  • Scans QR codes from device screens (i.e. mobile tickets).
  • Doesn't need internet.
  • Extremely durable (ideal for outdoor events).

Cons

  • Box Office does not show if a ticket was scanned. (This info can optionally be uploaded when rental scanners are returned.)
  • No total across all scanners (you have to manually add them).
  • Mobile, but heavy to hold for long periods of time.
  • Relies on device battery (most last 3-4 hours).